Support

Frequently Asked Questions

How do I access the trading terminal?

After logging in, navigate to the main app to access all trading tools and market data.

What markets do you cover?

We provide comprehensive cryptocurrency market data, including:

• Bitcoin and major altcoins
• Real-time price data
• Advanced charting tools
• Market indicators and analysis

Is my account secure?

Yes, we implement industry-standard security measures including encrypted connections and secure authentication.

How can I reset my password?

Use the "Forgot Password" link on the login page to receive password reset instructions via email.

Technical Support

If you're experiencing technical issues, please include the following information when contacting us:

• Your browser and version
• Operating system
• Description of the issue
• Steps to reproduce the problem
• Any error messages you see

Response Times

We aim to respond to all support inquiries within:

• Technical Issues: 24-48 hours
• General Questions: 48-72 hours
• Account Issues: 24 hours